Support Relations Coordinator | Beaumont People

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Provide warm, friendly, informed donor care and customer service to supporters of one of Australia’s most well-loved health service charities through email, mail, telephone and online. Sydney CBD location, close to all transport Competitive salary packaging Develop your customer service skills Role SummaryAct as the primary contact point for all supporters and the general public. Your role will be to communicate with passion and inspire supporters about the work of the organisation.Key Responsibilities Develop excellent supporter relations by giving a high level of customer service as the main point of contact for inbound communications Communicate both verbally and in writing to supporters and members of the general public Inspire supporters to retain or upgrade their financial support using a range oftelemarketing or negotiation techniques to maximise long term donor numbers Manage complaint handling process and feedback promptly with a view toresolve all complaints with a positive outcome Accurate and timely donation processing and maintenance of relevant supporter information in the database Skills & Attributes Excellent experience in quality supporter / customer service / telemarketing / face-to-face fundraising / sales / call centre or similar Experience in telephone programs, both inbound and outbound calls desirable High level of communication skills with a warm, polite and professional manner Excellent listening and negotiation skills Fast and accurate data entry skills Interest in working in the Not-For-Profit sector

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