Company Name
Beaumont People
Job Position
Team Leader Support Services
Job Salary
Job City
Job Country
Job Type
Job Category
Not for Profit and Charities
Application Closing Date

   Supporter Services – Team Leader

  • Flexible workplace, great Sydney CBD location (an easy commute for the days in the office)
  • Work in a committed and passionate team in a well-known for purpose organisation
  • Great role for someone who loves working with databases, numbers and people and has a keen eye for detail

About the organisation:
“The Heart Foundation is Australia’s leading heart health charity, committed to helping Australians lead healthier lifestyles and encouraging those most at risk to take better care of their heart health. Our Connecting Hearts Strategy (2021 – 23) is focused on our life-saving work in Research, Support & Care and Risk Reduction, to reduce heart disease and improve quality of life of all people in Australia.”
About the role:  

Reporting into the Financial Accountant, you will oversee the Supporter Services team as they process donations; ensuring best practise, timely and accurate banking and receipting of funds, and quality control of data. 

You will be an engaged manager and continue to encourage a donor-centric culture in your team.
Role responsibilities (but not limited to):

  • Manage Regular Giving processing, On-line Giving data extraction and processing, and Direct Mail outsourcing data uploads
  • Oversee batching, entering, and processing donations during high volume periods
  • Manage General Ledger Posting Report extraction (as well as other scheduled and ad hoc queries and reports as needed)
  • Manage rostering and leave approvals as well as a small group of long-term volunteers
  • Monitor activities of Supporter Relations Coordinators to ensure compliance with procedures, accurate data entry and excellence in every interaction
  • Manage any escalated complaints/concerns to resolution, provide coaching and feedback as needed
  • Ensure exceptional customer service to donors and internal stakeholders alike
  • Be the subject matter expert for Raiser’s Edge in the Supporter Services team

You will have:
A positive attitude and a true passion for excellent donor care and be able to foster that passion in your direct reports.

  • Strong data entry/processing skills and experience, with high-volume donations or accounts receivable
  • High level of accuracy and attention to detail
  • Proven experience in the usage and administration of Raiser’s Edge and Microsoft applications (Word, Excel, Outlook including mail-merge functions) to an intermediate level
  • Familiarity with standard operating procedures and PCI compliance requirements
  • People management experience – able to inspire, mentor and motivate a high performing team
  • Great stakeholder management skills, build strong relationships both internally and externally
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